DATA POLICY
In accordance with the current regulations on data protection,
DIGITAL CONTENT PARTNERS LIMITED., Hereinafter DC Partners, located in Dubai, Unit no. 604-605, 6F Opal Tower, Business Bay, P.O. Box 128846 Dubai United Arab Emirates, below Rapid Emergency Supplier has adapted this Website to the regulations of the Organic Law on Data Protection (LOPD) and the Regulations of its development. It also complies with Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons (RGPD), as well as in matters of information society and electronic commerce (LSSI-CE).
Privacy Policy Description
This privacy policy ("Privacy Policy") applies to the website (the "Website") and regulates the personal data processing activities carried out by Rapid Emergency Supplier), the entity that owns the Website and is responsible for its exploitation. Rapid Emergency Supplier. will carry out the treatment of the user's personal data when the user visits the Website and interacts with the services and functionalities offered by the Website.
Categories of data subject to treatment; Purposes of data processing
In general, the fact of visiting and consulting the Website does not entail the collection and processing of the user's personal data. The treatment of the personal data of the user who visits and consults the Website is limited to the so-called 'navigation data', that is, those data that are necessarily transmitted to the Website by the action of the computer systems in charge of its administration and of the Internet's own communication protocols.
The navigation data includes, for example, the IP addresses or domain names of the computers used by the user connecting to the Website, in addition to a series of parameters related to the type of operating system used by the user. The navigation data such as those mentioned above and, for example, the number or duration of visits to the Website, are collected and processed by Rapid Emergency Supplier solely and exclusively for statistical purposes and anonymously regarding access to the Website and its use, in addition to verifying the correct operation of the Website and improving its operability and content.
Due to the nature of the browsing data, this type of data may allow user identification if they are associated with other data kept by third parties; however, Rapid Emergency Supplier does not collect navigation data to associate it with identified users. The navigation data is deleted once the anonymous processing is finished. Said data may be used to debug responsibilities in the event of the commission of computer crimes against or through the Website. Except in the case indicated above, Rapid Emergency Supplier retains the user's navigation data exclusively for the maximum period of time allowed by applicable legislation, after which it will proceed to dissociate.
On the other hand, Rapid Emergency Supplier carries out the collection and treatment of those personal data that the user voluntarily provides when interacting with the functionalities of the Website and requesting the services offered therein, for example, by subscribing to the Website, our newsletter or our mailing list; when purchasing products through the Website, which includes all activities related to the purchase of products, such as product delivery, billing, return and exchange of products, return of amounts paid, purchase and use of cards gift and electronic gift cards, depending on the case, payment activities, including fraud prevention, customer service and interaction with our call center; by participating in promotions and other initiatives organized through the Website, such as contests and raffles; When requesting information from Rapid Emergency Supplier or sending questions, communications or opinions to Rapid Emergency Supplier by traditional mail or through the Website.
We will carry out the treatment of the user's personal data to comply with the requirements contemplated by laws, regulations and community legislation, and for the exercise of judicial actions or procedural defense actions. Likewise, we may carry out the treatment of the user's personal data when the latter contacts our customer service and our call center, which may communicate with the user and, therefore, carry out the processing of their data. personal through email, chat and phone communications.
The user
You can also finalize the purchase of our products by phone by calling our call center, following the procedure specified in our Terms and Conditions of Sale. For the purposes of the treatment of your personal data when you make a purchase on our Website, consult the corresponding data protection policy.
The call center will help the user to close operations by phone and to process their order on their behalf and, for this, they will obtain the user's personal data and credit card details. The call center will also register the user's telephone number to return the call and for back-office purposes in order to provide assistance and provide the information requested.
The described marketing, statistical and profiling activities may also be carried out by the call center with the consent of the user. In some cases and for the purposes of internal training, quality control and verification, calls may be recorded and e-mail messages may be saved unless prohibited by applicable law. The user will always be informed before recording their communication and may oppose said recording except when necessary to verify their purchase or for any other reason provided by applicable law.
Additionally, Rapid Emergency Supplier may carry out the treatment of the user's personal data, with their consent, provided optionally, for the purposes of preparing surveys; for marketing purposes, that is, to also send you by email or other electronic means of communication such as SMS, MMS, fax, etc., information and promotional material about the products and services of the Rapid Emergency Supplier group, about campaigns, promotions and special prices of the Rapid Emergency Supplier group and on initiatives such as events, exhibitions and fairs organized by the Rapid Emergency Supplier group or in which the Rapid Emergency Supplier group participates; and for the creation of profiles.
The user's personal data may also be shared with other companies in the Rapid Emergency Supplier group for the development of the marketing and profiling activities defined above. The user may object, at any time and free of charge, to the processing of their personal data to send information and promotional material; Each communication will contain a specific section that will describe the procedure (easy to follow and free) to revoke consent.
The personal data collected and processed by Rapid Emergency Supplier includes the user's name and contact information such as, for example, address, telephone number, email address and other optional information provided by the user, if applicable. The sections of the Website where the data collection is carried out contain a declaration of informed consent. When required by the Data Protection Law, Rapid Emergency Supplier will request the user's consent before proceeding to the processing of their personal data.
When you provide us with personal data about a person, (for example, when using the 'send by email to a friend' function, the functionalities of the gift card or in other cases) to the extent permitted by applicable law, you confirm that the communication of said personal data and its subsequent treatment by us in accordance with this Privacy Policy comply with the applicable laws on data protection. Consequently and by way of example, you must previously inform said person and, to the extent necessary, obtain their consent to carry out the processing of their personal data for the purposes established in this Privacy Policy.
For what purpose do we process your personal data?
On our website you will find different forms where personal data is collected:
Form: the email address and the name of the interested party are collected for a commercial purpose such as sending promotions.
In addition, in the event that you provide your data through an email message, the rest of the points indicated in the following paragraph will apply.
At Rapid Emergency Supplier we process the information provided by interested persons in order to manage the sending of the information they request, as well as provide interested parties with offers of products and services of interest to them.
Likewise, we also process the information provided to manage the relationship with customers, as well as process the contracting of a service or billing for it.
In order to offer you products and services according to your interests, profiles can be drawn up as
from the information provided.
What is the legitimacy for the treatment of your data?
If you have checked the corresponding box, the legal basis for sending advertising about other products and services is your consent, which you can withdraw at any time, without the withdrawal of consent for this purpose conditioning the execution of the contracting of a service or your billing.
Children under 13 years of age require the consent of their parents or guardians for the processing of their data.
To which recipients will your data be communicated?
No personal data of users will be transferred, unless the user expressly authorizes it, and in cases where there is a legal obligation.
In addition, the Web uses the Google Analytics service, a visit analysis service. This service uses "cookies" where it collects information for its analytical Web service and its advertising service.
Place of storage of personal data
The personal data collected through the Website will be processed by Rapid Emergency Supplier.
The processing of personal data will be carried out exclusively by specifically authorized and designated personnel to access the data and carry out its treatment, including personnel designated to carry out non-routine maintenance tasks on the Website.
Conditions and characteristics of the processing of personal data
The processing of personal data collected by Rapid Emergency Supplier is carried out mainly by electronic and automated means, but also by non-electronic and non-automated means (manual processing) through procedures and operations consistent with the purposes of data processing as established in this Privacy Policy.
The user's personal data will be treated in accordance with the applicable laws on data protection, which include provisions on security and confidentiality, and will be kept only for the period of time strictly necessary to achieve the purposes pursued in each moment and in accordance with applicable legislation.
Security and quality of personal data
Rapid Emergency Supplier is committed to ensuring the security of the user's personal data. Rapid Emergency Supplier carries out the processing of personal data in compliance with the security regulations established by applicable laws in order to prevent the loss or destruction, even accidental, of data, unauthorized access to data and illegal use or improper data. Additionally, computer systems and software programs are configured so that personal and identifying data are used only when they are necessary to achieve the specific purpose of the data treatment that is pursued at any time.
Rapid Emergency Supplier uses advanced security technologies and procedures to help protect the user's personal data against any of the risks described above. For example, the personal data provided by the user is stored on secure servers located in controlled places. In addition, encryption techniques such as the Secure Socket Layer (SSL) protocol are used to transmit certain data over the Internet.
The user will be able to help Rapid Emergency Supplier to update and guarantee the accuracy of the personal data provided to Rapid Emergency Supplier by notifying Rapid Emergency Supplier of any change in their address, treatment, telephone number or email address. Registered users will be able to carry out the aforementioned actions online following the instructions published on the user's profile page within the Website.
Scope of communication of personal data
Rapid Emergency Supplier communicates the user's personal data with the limitations and assumptions specified in this Privacy Policy and in the declaration of informed consent published in those sections of the Website in which the collection of personal data and, in any case, fully respecting the consent given by the user at the time of said collection, when required by the Data Protection Law.
Access to the user's personal data within the Rapid Emergency Supplier organization will be limited to those internal and external employees who require it to perform their functions related to the purposes of the treatment specified in this Privacy Policy. The updated list of the Treatment Managers, where appropriate, and the recipients to whom the data may be communicated will be available to the user for free consultation upon request.
You to Rapid Emergency Supplier.
The user's personal data may be communicated to institutions, authorities, public entities, banking and financial entities, professionals, independent consultants, also in association, with business partners and third-party service providers to whom Rapid Emergency Supplier may contact for of the provision of professional, technical and organizational services related to the management of the Website and the activities carried out on it, such as, for example, the sale of products and the development of related activities, the management of the functionalities offered by the Website and the initiatives and services to which the user can subscribe and request through the Website, and for the provision of services strictly related to the achievement of the other purposes of the treatment specified in this Privacy Policy. Privacy.
For the achievement of purposes related to the management of the Website and the development of related activities, for example, for the purchase of products through the Website or by phone through our call center, the user's personal data is also They may be communicated to other companies of the Rapid Emergency Supplier group located in the European Economic Area, which will carry out the processing of personal data for the purposes specified above and in accordance with applicable laws, including marketing and profiling activities. .
With regard specifically to the purchase of products, the data processing will be carried out by the corresponding local Rapid Emergency Supplier entity domiciled in the place where the delivery will take place. This entity will act as the person in charge of the treatment of your personal data in accordance with the applicable laws on data protection, for the following purposes: billing, shipping of products, return and exchange of products, return of amounts paid, purchase and use of gift cards and electronic gift cards, as appropriate, and payment activities, including fraud prevention.
Likewise, for the closing of operations and the processing of payments we resort to third-party service providers who are in charge of managing and supporting the e-com platform. These service providers are contractually obliged to adopt adequate security measures to protect the security and confidentiality of personal data and credit card data of users.
The third parties that receive the personal data of the user in the terms specified above will carry out the treatment of said data as Data Controllers (the local entities of Rapid Emergency Supplier), as appropriate, in accordance with the applicable legislation on the subject. data protection and for the same purposes specified above. Personal data may also be communicated to third parties in the event of merger, acquisition or transmission of any of our assets, products, web pages or operations.
These third parties will receive only the information necessary for the development of their respective functions, and they are obliged to use the information received only for the purposes of the treatment specified above, to keep absolute confidentiality about said information, to protect it and to comply with the applicable legislation and instructions they receive from Rapid Emergency Supplier.
The third parties that receive your personal data are established within the European Economic Area and will proceed to their treatment in accordance with the current legislation on data protection for the purposes specified above.
Except in the cases described above, the user's personal data will not be shared with third parties, individuals or legal entities not linked to Rapid Emergency Supplier or who do not perform commercial, professional or technical functions for Rapid Emergency Supplier. Likewise, the user's personal data may be communicated to the legitimate recipients of the communications provided for in the applicable laws and regulations, such as, for example, in the framework of judicial processes, in the event of a request from the judicial bodies or the competent authorities, in compliance with other legal obligations and to protect and defend the rights and property of Rapid Emergency Supplier and the Website.
The user's personal data will not be communicated to third parties for marketing purposes nor will they be disclosed in any case.
Provision of personal data
Except for what is previously established in relation to navigation data (see the previous section entitled "Categories of data subject to treatment; Purposes of data treatment
s ”), the provision of personal data by the user is necessary to provide the services and provide the functionalities offered by the Website and specified by the user, such as, for example, managing the user's subscription to the Website, the newsletter informative or mailing list, manage the purchase of products by the user through the Website and the development of related activities, manage the participation of the user in promotions and other initiatives organized through the Website such as, for example, contests and sweepstakes, managing and responding to user requests for information, questions, communications or opinions sent to Rapid Emergency Supplier, as well as managing the curriculum vitae (CV) sent by the user within a selection process of personal and other information sent by the user.
The provision of personal data of the user to carry out the activities required to comply with applicable legislation is mandatory. The refusal by the user to provide their personal data in the aforementioned cases would prevent Rapid Emergency Supplier from fulfilling its contractual obligations or supplying the user with the services, products or information requested in the terms indicated above.
The provision of data, by the user, for the preparation of surveys, for the development of marketing activities and for the creation of profiles in accordance with the provisions set forth above is optional; The user's refusal to provide their personal data in such circumstances will not affect in any way Rapid Emergency Supplier's ability to fulfill its contractual obligations and supply the user with the services, products or information requested in the indicated terms. previously.
Data protection rights of the user
The user may exercise at any time the rights recognized by current legislation on data protection, including but not limited to, the right to verify, at any time, the existence of their personal data and content, origin or accuracy of said data, request its integration, update, modification or elimination, and oppose, with just cause, the treatment of your data (including the right to oppose, at any time and free of charge, the treatment of your personal data for direct marketing purposes).
If the user wishes to send any inquiry or request regarding the processing of their personal data by Rapid Emergency Supplier and exercise the rights recognized by the Data Protection Act, they may contact Rapid Emergency Supplier by mail.
